Refund policy
At Camberry.shop, we want you to be completely satisfied with your purchase. If you are not happy with your camera, please read our return and refund policy below.
1. Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in the same condition as received, and in their original packaging (including manuals, accessories, and all included items).
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To start a return, contact our customer service team at help.camberry.shop@gmail.com with your order number and reason for return.
2. Non-Returnable Items
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Opened or used cameras that are damaged by the customer
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Collectible or rare items marked as “Final Sale”
3. Refunds
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Once your return is received and inspected, we will notify you via email.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, except if the return is due to our error (wrong item sent or defective product).
4. Exchanges
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Exchanges are available if you receive a defective or incorrect item.
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Contact us at help.camberry.shop@gmail.com to request an exchange and instructions.
5. Contact Us
For any questions about returns, refunds, or exchanges, contact us at:
Email: help.camberry.shop@gmail.com